24/7 Emergency WordPress Support
Constant site checks, plus a team of experts ready to offer 24/7 WordPress emergency support.
WP Buffs are your around the clock support team for monitoring your WordPress website and ensuring it is active, or responding in an emergency. Having our experts look after your site 24/7/365 covers you and your business when in need of emergency WP assistance.
24/7 WordPress Support and Monitoring
24/7/365 website monitoring and expert support in emergencies
🌎 Emergency 24/7 service
Our team is global, working 24/7, 365 days a year, including nights and weekends. So if a crisis comes up, even in the middle of the night, we’ll handle it quickly.
📮 Post-crisis communication
Our team doesn’t just fix the problem and wish you luck. We will provide you information on the cause and issues found during our emergency ticket resolutions.
☔ Safe procedures
We do a manual and automated comparison of your website before and after we dive in to get a full scope of the errors on the site and the final resolution.
🔍 24/7 Website Monitoring
Our uptime monitoring tools check your site for critical errors around the clock. If a critical error is detected, our team is notified immediately so we can respond.
📝 Full summary
Get absolute transparency through every problem. We reach out and update you via email about the current crisis to keep you informed throughout the process.
📅 Weekly Reports
Our team is behind every emergency, and always monitoring your site. So we provide you with a site up- and down-time report every single week.
Hundreds of Raving Reviews
Mireille, from We Love Lenses
"We have had ZERO issues since working with WP Buffs and we feel our WooCommerce store at We Love Lenses is 100% safe and secure."
Additional Emergency Support and Coverage
Our WP engineers have your site covered 24/7 for site down issues
💨 Fast Response Time
Whether it’s a site down issue, or an urgent ticket submitted about a broken functionality, our team is available 24/7 to respond to emergencies quickly. All emergency tickets receive priority support.
🆙 Emergency Restoral from Backup
In the event your site needs to be restored, we are able to quickly and easily perform site restorals from our backup services that are also provided in all plans alongside our emergency support.
💻 Works with 1 or 1000 sites
Just have a single website? Managing hundreds or thousands of websites? We can help in an emergency with our care plans.
🛡️ Down-time Prevention
All of our plans also include Weekly Managed Updates, on top of our Emergency WordPress Support, which safely updates your WordPress core files, themes, and plugins that could cause down-time or errors.
💽 Hosting Issues Support
Many times a site-down issue or critical error can be caused by the server or hosting provider. If that’s the case, we will contact your host’s support team for you and work with them to resolve the issue.
Care Plans that Include Emergency Support
Premium Emergency WordPress Support plans that include our 24/7 monitoring
Get our Emergency WordPress Support services in one of our maintenance plans, which can also include other services for safe updates, speed optimization, unlimited edits, and more. All of your WordPress technical needs met by our engineers in a monthly or yearly, flat-rate package.
MaintainFor Standard WP
ProtectFor WP Sites Needing
Edits and Security
PerformFor Advanced Functionality
CustomFor Custom Coded
Custom ProFor Custom Sites with
Have Our Experts Take Care of Your Site
Frequently Asked Emergency Support Questions
Common Q's we get about our 24/7 WordPress Emergency Support Services
WordPress emergency service is needed if and when your site goes down unexpectedly! There may be errors in the code of the core WordPress software, your theme, or your plugins. Websites also get hacked all the time!
You may not know what exactly happened to cause the emergency, which is why a maintenance plan is key to website survival!
Imagine emergency services being like an insurance for your website. You know you will be taken care of in case of an emergency!
Emergencies are never planned. When your website was built were you ever thinking it would go down or not function properly? Probably not!
Every piece of software installed on your server must be kept up-to-date if you want your site to run in tip-top shape. This is why you use tools built by trustworthy developers and designers who are accountable for their software and keep it updated on a regular basis.
More updates = less emergencies. Here are a few things we work on to prevent emergencies:
Security patches: code is highly susceptible to infiltration and infection, which is why you’ll often see security updates issued for the purposes of patching bugs.
Performance upgrades: even if you’ve installed well-trusted and well-reviewed plugins and themes, performance can degrade over time as software or code becomes obsolete. Performance patches are issued to ensure that your WordPress software doesn’t have a negative effect on speed.
New features: the web is always changing, which is why any good developer (including those behind WordPress itself) will pay attention to changing trends. As they change, it’s crucial to keep software in line so that websites may continue to align with the modern user experience.
First and foremost, our goal with emergency support is to be proactive instead of reactive. This means optimizing your website’s performance and security so that WordPress emergencies never happen in the first place.
But if something does go wrong, we take emergencies very seriously here at WP Buffs. We focus on quick communication, explaining the crisis and how we are going to fix it, even if it’s as simple as an auto-update emergency.
WordPress automates some of its core updates, especially the more critical ones. The rest, however, we perform on your website every week.
Without some handholding and close monitoring of your WordPress site, your visitors may be left befuddled when they unexpectedly encounter a misaligned page or broken plugin functionality. That may lead to an emergency!
Granted, you have backups to rescue you if such a thing should occur. But your best bet is to leave WordPress emergency help services to WP Buffs.
Your WordPress site is managed and monitored 24/7. What’s more, it’s closely watched by our team, ensuring that emergencies are taken care of and updates have not adversely affected the security, performance, or user experience of your site.
Flexibility that Scales with You
You can fully trust our engineers to achieve loading times under 2 seconds.
Your cloud backups of core files and databases are fully managed with Amazon S3 and 1-click restore.
Unlimited Website Edits
Your personal technical team will make any changes you need to your WordPress site.
Your plugins, themes and core files will all be updated every week during low-traffic hours.
Finally, a team you can fully trust to protect WordPress and keep user data private.